THRIVE, a Paychex Business Podcast

It’s Not Business as Usual for Retail

October 5, 2021

While you thought e-commerce and the pandemic might signal the end of retail, it’s alive and well, says Tom McGee, president and CEO of ICSC. Thanks to tech innovations, changes to physical store layouts, and a shift to service customers’ last mile of delivery, retail has been reborn. Further, a look beyond the shopping malls of yesterday will show that essential retailers and experience-oriented service providers have transformed commercial real estate hubs into modern centers of community life.

Topics include:

1:46 - ICSC's historic roots, current focus
3:14 - Convergence in retail real estate service communities
6:42 - Shift to service, experience trends in retail properties
9:05 - Advice to retail entrepreneurs
11:40 - E-commerce, technology impacts on store layouts
15:39 - Increase in leasing demand
18:13 - Benefits of stores as last mile of delivery
23:49 - Growth opportunities across the U.S.
25:20 - Retail’s potential in the modern marketplace


Learn whether buying an existing business may be right for you:

Concerned how to protect your commercial property from unexpected impacts? Read our article, Should I Have Commercial Property Insurance? at

Read our Top Small Business Trends to Know for 2021 at

The information presented in this podcast, and that is further provided by the presenter, should not be considered legal or accounting advice, and should not substitute for legal, accounting, or other professional advice in which the facts and circumstances may warrant. We encourage you to consult legal counsel as it pertains to your own unique situation(s) and/or with any specific legal questions you may have.