THRIVE, a Paychex Business Podcast

For One Shipping Company, Success is More Than How Fast You Deliver

August 9, 2022

The supply chain industry was hit hard throughout the past two years, but DHL managed to find success despite the challenges they faced. On this episode of THRIVE, a Paychex Business Podcast, Gene Marks is talking with Greg Hewitt, CEO of DHL Express U.S. about what they are doing to attract and retain talent, increase customer satisfaction, and more.

Topics Include:

01:11 – About DHL Express
02:48 – Greg Hewitt’s background
03:17 – Reflecting on the past two years
08:09 – How DHL is attracting and retaining talent
15:37 – Compensation vs. workplace environment
18:03 – The importance of your people
19:20 – Happy employees, happy customers
21:32 – Advice for managing shipping costs
23:55 – Sharing the cost of shipping

Greg Hewitt talked about how DHL keeps a low turnover rate, read about what not to do when it comes to attracting and retaining talent with our guide "6 Things Employers Get Wrong When It Comes to Attracting and Retaining Talent" at

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