While all businesses are concentrating on maintaining customer relationships, managing business as usual, making sure expenses are paid, and focusing on sales and marketing, there’s an optimism and resilience that is emerging among small business owners. Alice Bredin, owner of the market research company, Bredin, talks with Gene Marks about her findings from the Paychex COVID-19 snap polls, and how the coronavirus pandemic has spurred small business owners to make permanent change in the use of technology, scheduling, and work from home opportunities.
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